Sales 101

This course covers the skills and knowledge that assist you in understanding and implementing the skills and strategies to be successful in a sales-oriented role.
Format

Self-Pace Course

Level

Foundational

Starting date

On-going

Attainment

Certificate of completion

Duration

5 hours

Price

$ 149

What's included?

The Sales 101 course comprises of 9 lessons of learning, followed by a completion quiz to test your knowledge and understanding. 
By the end of this course, you will demonstrate understanding in:
  • How to prepare for a sale
  • Strategies in approaching customers
  • How to assess and understand a customer’s needs
  • Strategies to apply when making a sales presentation
  • Importance of acknowledging, respecting, and understanding cultural diversity
  • Skills required to meet the needs of special need customers
  • The role and importance of Australian Consumer Law (ACL)

    Topics

    INTRODUCTION
    • The Australian Retailers Association
    • About the ARA Retail Institute
    • About the course
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    LESSONS
    • Stage 1 - Prepare for the sale
    • Stage 2 - Approach the customer
    • Stage 3 - Assess needs
    • Stage 4 - Make the sales presentation
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    TEST YOUR KNOWLEDGE
    • About the quiz
    • Quiz
    • Certificate of completion