Retail Customer Experience (CX)

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Course overview
  • Level: Intermediate
  • Study time: 3 hours
  • Assessments: 1
Course overview
This program has been designed to lead you through a customer journey and the experience a customer has with your organisation. Learn about the CX strategy and what it means to you as an employee. The Retail CX course you are about to embark upon is designed to give you the mindset and behaviours required to provide positive interactions with your customers, whether they are internal or external. 
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Certification included
Certificate of Completion is awarded to learners passing a final assessment. This branded certificate can be added to your resume and shared on your social networks.

What's included?

  • 3 Topics
  • 15 Lessons
  • 3 Knowledge Check
  • 1 Assessment

Understanding Retail CX

Customer Experience (CX) is the impression your customers have of your organisation as a whole throughout all aspects of the customer journey. It results in their view of your organisation and impacts factors related to your bottom line including revenue. 

Understand the CX Strategy

Every organisation's customer experience strategy is a little different from each other and there any many elements to building a successful strategy.  Learn the basic elements to consider when building CX strategies.

Topic list

  • Customer Experience (CX)
  • Understanding Customers
  • Customer Service
  • Customer Cetricity
  • Tips for providing quality customer service
  • Knowledge Check
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  • Preparing for the journey
  • Customer personas
  • Customer journey maps
  • Customer touchpoints
  • Service blueprints
  • Knowledge Check
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  • Key elements of a CX strategy
  • Employees role in the CX strategy
  • Aligning with the CX strategy
  • Knowledge Check
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Our learners love us

The course was really comprehensive and easy to follow.
The interactive activities made sure that I was able to keep up with the content.
Thank you so much for this great course!
Angela James
A detailed program of one of the most important skills in retail today: Customer Abuse.
In particular,I liked and have implemented some self-care tools. Highly recommended!
Pete Yeen
Extremely valuable for all retail workers! 
The content was outstanding and to the point without drag-on.
Many thanks for the quality of your efforts!
Pip Young
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