Managing People Performance

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Course overview
  • Level: Intermediate
  • Study time: 2 hours
  • Assessments: 1
Course overview
This course has been designed to help you develop the skills and knowledge required to manage people performance.
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Certification included
Certificate of Completion is awarded to learners passing a final assessment. This branded certificate can be added to your resume and shared on your social networks.

What's included?

  • 4 Topics
  • 16 Lessons
  • 4 Knowledge Check
  • 1 Assessment

Understanding dynamics of teams

A team’s ability to work together and remain cohesive in achieving the team goal regardless of any challenges leads to greater performance.

Plan and manage performance

performance management process where standards are set and agreed upon. Performance planning is used to provide a structured approach to the attainment of the desired level of performance for both individuals and teams.

Topic list

  • Introduction
  • Group development
  • Managing the generations
  • Team dysfunction
  • Activity 
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  • Introduction
  • Goal setting
  • Roles and responsibilities
  • Risk analysis
  • Activity
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  • Introduction
  • Performance monitoring
  • Providing feedback
  • Excellence in performance
  • Activity
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  • Introduction
  • Coaching
  • Counselling
  • Termination
  • Activity
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Our learners love us

The course was really comprehensive and easy to follow.
The interactive activities made sure that I was able to keep up with the content.
Thank you so much for this great course!
Angela James
A detailed program of one of the most important skills in retail today: Customer Abuse.
In particular,I liked and have implemented some self-care tools. Highly recommended!
Pete Yeen
Extremely valuable for all retail workers! 
The content was outstanding and to the point without drag-on.
Many thanks for the quality of your efforts!
Pip Young
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