Emotional intelligence - The Four Domain Model

This course covers the skills and knowledge required in understanding the importance of emotional intelligence and when used as a tool how this assists in understanding to use your emotions in a positive manner towards positive outcomes.
Format

Self-pace
Course

Level

Foundational

Starting date

On-going

Attainment

Certificate of completion

Duration

4 Hours

Price

$ 149

What's included?

The Emotional Intelligence - the four domain model course comprises of 8 lessons of learning, followed by a quiz to test your knowledge and understanding.
By the end of this course, you will demonstrate understanding in:
  • What emotional awareness encompasses and its importance.
  • The role of Self-Awareness, in the Four Domain Model
  • The role of Self-Management, in the Four Domain Model
  • The role of Social-Awareness, in the Four Domain Model
  • The role of Relationship Management, in the Four Domain Model
  • Strategies in applying cultural empathy as a leader

    Topic list

    INTRODUCTION
    • The Australian Retailers Associations welcomes you
    • About the ARA Retail Institute
    • About the course
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    LESSONS
    • Emotional  Intelligence
    • The Four Domain Model (Self-Awareness)
    • The Four Domain Model (Self-Management)
    • The Four Domain Model (Social Awareness)
    • Being a Culturally Empathetic Leader
    • Service Orientation
    • The Four Domain Model (Relationship Management)
    • The Four Domain Model (Relationship Management) Cont.
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    TEST YOUR KNOWLEDGE
    • About taking the quiz
    • Quiz
    • Certificate of completion