Emotional Intelligence for business

A high performing business requires all of its departments to operate smoothly and efficiently. The key to unlocking performance within a business is understanding the importance of staff, and within this, the Emotional Intelligence within teams. According to Daniel Goleman, an American psychologist who helped to popularize Emotional Intelligence, the more that you, as a business, master this, the higher-performing your organisation can be.
Format

Self-Paced

Level

Advanced

Starting date

Open

Certification

Certificate of Completion

Study Time

2 hours

Price

$ 149

This micro-credential is an Advanced course on Emotional Intelligence.
This course builds on pre-existing knowledge of Emotional Intelligence for both self and others to allow you to understand psychologically how an organisations output can be maximised, as well as practical takeaways to engage the teams within a business.

Topic list

INTRODUCTION
  • The Australian Retailers Associations welcomes you


  • About the ARA Retail Institute


  • About the course


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LESSONS
  • Organisational Missions and Purpose
  • Performance Management Systems
  • Evaluating Performance
  • Develop an Effective Team
  • Develop an Effective Team Cont.
  • Motivating Teams
  • Conflict
  • Addressing Conflict
  • Impacts of Conflict
  • Effective Communication & Building Relationships
  • Supportive Communication
  • Trust
  • Diversity Management
  • Diversity-Related Issues
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TEST YOUR KNOWLEDGE
  • About taking the quiz
  • Quiz
  • Certificate of completion