Building customer loyalty

This course covers the skills and knowledge that assist you in understanding and implementing practices that promote building loyal relationships with your customers and the added benefits including increase sales, high return on time, invaluable marketing, and positive employee morale.
Format

Self-pace course

Level

Foundational

Starting date

On-going

Attainment

Certificate of completion

Duration

2 hours

Price

$ 149

What's included?

The Building customer loyalty course comprises 4 lessons of learning, followed by a quiz to test your knowledge and understanding. 
By the end of this course, you will demonstrate understanding in:
  • How to work in building customer relationships and loyalty
  • Practices to apply to create positive customer experiences
  • The importance of developing relationships and the benefits of this
  • Strategies to encourage customer loyalty.
  • Procedures and practices to apply when dealing with escalated complaints.

    Topic list

    INTRODUCTION
    • The Australian Retailers Associations welcomes you
    • About the ARA Retail Institute
    • About the course
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    LESSONS
    • Customer loyalty and positive experiences
    • Building relationships with customers
    • Providing information on options and assisting in selection of products or services
    • Encourage customer loyalty
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    TEST YOUR KNOWLEDGE
    • About taking the quiz
    • Quiz
    • Certificate of completion