Building customer loyalty
This course covers the skills and knowledge that assist you in understanding and implementing practices that promote building loyal relationships with your customers and the added benefits including increase sales, high return on time, invaluable marketing, and positive employee morale.
Format
Self-pace course
Level
Foundational
Starting date
On-going
Attainment
Certificate of completion
Duration
2 hours
Price
$ 149
What's included?
By the end of this course, you will demonstrate understanding in:
- How to work in building customer relationships and loyalty
- Practices to apply to create positive customer experiences
- The importance of developing relationships and the benefits of this
- Strategies to encourage customer loyalty.
- Procedures and practices to apply when dealing with escalated complaints.
Topic list
INTRODUCTION
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The Australian Retailers Associations welcomes you
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About the ARA Retail Institute
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About the course
LESSONS
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Customer loyalty and positive experiences
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Building relationships with customers
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Providing information on options and assisting in selection of products or services
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Encourage customer loyalty
TEST YOUR KNOWLEDGE
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About taking the quiz
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Quiz
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Certificate of completion