Building Customer Loyalty

The Building Customer Loyalty credential covers the skills and knowledge that assist you in developing relationships with a focus on the importance of your time, effort and money invested in achieving and offering good customer service.
Format

Self-pace
Course

Level

Foundational

Starting date

On-going

Attainment

Certificate of completion

Duration

2 Hours

Price

$ 99

What's included?

The Building Customer Loyalty course comprises 4 lessons of learning, followed by a completion quiz to test your knowledge and understanding.
By the end of this course, you will demonstrate understanding in:
  • The fundamentals of customer loyalty
  • Strategies and practices that promote positive customer interactions
  • The importance of building relationships and how to integrate this into your role
  • How to effectively relay information and options to assist customers make informed decisions
  • Practices to implement that promote and encourage customer loyalty.

Program list

INTRODUCTION
  • About the course
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LESSONS
  • Customer loyalty and positive experiences 

  • Building relationships with customers
  • Providing information on options and assisting in selection of products or services

  • Encourage customer loyalty 


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TEST YOUR KNOWLEDGE
  • Instruction before taking the quiz
  • Quiz
  • Certificate of completion
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